Return Policy
Last updated: May 4, 2026
Table of Contents
1. Nature of Our Services
ThanksERP specializes in providing digital services, including Odoo ERP implementation, custom software development, consulting, and digital solutions. As we do not sell physical goods, traditional "return" policies generally do not apply to our offerings. Instead, our commitment is to deliver results that match the agreed specifications.
2. Digital Products and Software
For any digital products, plugins, or software modules purchased directly from ThanksERP, returns are handled based on digital access. Once a digital product has been downloaded or deployed to your server or environment, it cannot be "returned" in the conventional sense.
We strongly encourage all clients to thoroughly review the specifications, features, and compatibility requirements of any digital product before making a purchase. If a product fails to function as advertised, please refer to our Refund Policy or contact our support team for troubleshooting and resolution.
3. Support and Defect Resolution
Instead of a traditional return, ThanksERP provides a warranty period for custom development work, as outlined in your specific project contract or Statement of Work (SOW). During this warranty period, any bugs, defects, or deviations from the agreed-upon specifications will be corrected at no additional charge.
The duration of the warranty period varies by project type and is defined in your individual agreement. After the warranty period, ongoing support is available through our paid support plans.
4. Contact Us
If you have questions about our policies or need assistance with a product or service you have purchased from ThanksERP, please reach out to our support team. We are committed to your satisfaction and will work diligently to resolve any concerns you may have.